TERMS & CONDITIONS

By booking a service with Tidy Like T, you agree to the following Terms & Conditions. These terms are in place to ensure clarity, fairness, and a smooth experience for both our clients and our team.

Tidy Like T provides professional residential cleaning services across Gold Coast, Logan, and Brisbane.
We operate as an independent professional cleaning service and deliver all services in line with Australian Consumer Law.

• Bookings can be made via our website, Acuity Scheduling, Wix Bookings, or through Facebook and Instagram messages.

• Accepted payment methods include credit/debit card and cash (by prior arrangement).

• Payment may be made before the service or upon completion.

• No booking deposit is required unless otherwise stated.

Cancellations

• Cancellations made more than 24 hours before the scheduled service incur no fee.

• Cancellations made within 24 hours of the appointment incur a 25% cancellation fee.

• Cancellations within 2 hours, failure to provide access, or no-shows may incur a 100% service fee.

​Rescheduling

• Clients may reschedule free of charge with at least 24 hours’ notice.

• A maximum of three (3) reschedules is permitted per client.

• Exceeding this limit may result in:

• A 100% service fee, or

• Cancellation of the booking and refusal of future bookings.

• Repeat offenders may be restricted from booking future services.

Clients must ensure:

• Full and safe access to the property at the scheduled time

• Reasonable parking access close to the property for unloading and reloading equipment

• Access to water and a reasonable power supply where required

​If access, parking, water, or power is unavailable, the service may be refused and treated as a no-show, with applicable fees charged.
 

Obstructions & Safety

• Clients are not required to tidy beforehand if the booked service includes cleaning those areas.

• All walkways and access points to booked service areas must be clear and safe.

• If obstructions prevent safe access:

  • Additional charges may apply if staff remove obstructions

  • If deemed unsafe, the service may be cancelled and charged as a no-show

• Safety decisions are based on individual staff discretion.

If a property is deemed unsafe or inaccessible:

• The booking may be cancelled immediately

• A 100% service fee may be charged to the card on file

• Charges typically occur within 12 hours (rare delays may occur)

• A follow-up email will be sent to arrange rescheduling or a new booking

• Satisfaction is guaranteed only within the scope of the booked service.

• Tidy Like T is not responsible for cleaning areas or items not included in the original booking.

• Additional areas require a separate or upgraded service.

• Any concerns must be raised within 24 hours of service completion.

• Any damage must be reported within 24 hours of service completion.

• Proof must be provided that damage occurred during the service.

• If liability is clearly established:

• Tidy Like T may repair, replace, or partially reimburse at its discretion.

• We are not liable for all claims of damage.

• High-risk or fragile items are excluded unless explicitly requested and approved.

Public liability insurance is currently in the final stages of processing. All services are delivered with care, professionalism, and risk-aware practices.

• Before and after photos may be taken for quality assurance and marketing.

• No personal details or identifiable individuals will be shown without consent.

• Photos may reference postcode or general location only.

• Clients may request that no photos be taken.

• Pets must be secured during cleaning services.

• Staff will not handle pets or be responsible for pet care or containment.

• Clients are responsible for ensuring pets do not interfere with the service.

• Clients do not need to be present during the service.

• Keys, lockboxes, or access details must be provided at least 4 hours prior to the appointment.

• Failure to provide access may result in a no-show fee.

Tidy Like T reserves the right to refuse or cancel services due to safety concerns, inappropriate behaviour, repeated cancellations, or inaccessible working conditions.

Membership Model

Tidy Like T operates on a membership-first, outcome-based service model known as Tidy Club. Memberships are priced per visit, not per hour. Clients are purchasing a consistent standard of care and a maintained “reset state” of their home, rather than time spent on site.

Membership Tiers

Tidy Club memberships may include (but are not limited to):

• Essential

• Plus

• VIP (Invite-Only)

Each tier reflects a different level of service frequency, access, and inclusions. Specific pricing, visit cadence, and inclusions are outlined at the time of booking and may vary based on home size, condition, and usage.

Minimum Commitment

All Tidy Club memberships require a minimum commitment period, unless otherwise stated at the time of enrolment. This ensures service consistency, staff scheduling stability, and quality control. Early cancellation within the minimum term may result in applicable fees or forfeiture of member benefits.

Billing & Payments

Memberships are billed on a recurring basis via the payment method provided at checkout. By enrolling, clients authorise Tidy Like T to automatically charge the nominated payment method for each scheduled visit. Failed payments may result in service suspension until payment is resolved.

Scope of Membership Services

Membership services cover the baseline standard of care appropriate to the selected tier. They do not include deep, specialised, or time-intensive tasks unless explicitly listed as included.
Additional services (add-ons) must be selected and paid for in advance of the visit.
Add-Ons
Add-ons are optional, clearly priced services that fall outside the standard membership scope.

• Add-ons must be selected during booking.

• Add-ons are subject to time, safety, and suitability.

• No on-site negotiation or unpaid extras will be performed.

If an add-on cannot be completed safely or within the scheduled visit, it may be rescheduled or refunded at Tidy Like T’s discretion.

Scheduling & Visit Windows

Membership bookings are scheduled within service windows, which represent calendar allocations rather than guaranteed service duration. Visit completion is based on achieving the expected outcome for the membership tier, not hours worked.
Rescheduling & Cancellations

Membership visits are subject to Tidy Like T’s standard cancellation and rescheduling policy. Repeated rescheduling, late cancellations, or non-access may result in loss of preferred time slots, additional fees, or review of membership eligibility.

VIP Membership

VIP memberships are invite-only and limited by suburb availability. VIP status may be granted or revoked at Tidy Like T’s discretion based on alignment, scheduling suitability, and service standards. VIP benefits are non-transferable and may change without notice.

Membership Changes & Termination

Tidy Like T reserves the right to:

• Modify membership tiers, pricing, or inclusions with reasonable notice

• Pause, downgrade, or terminate memberships where operational fit, safety, or respectful conduct is compromised

Membership termination does not entitle clients to refunds for services already delivered or billing periods commenced.

No Hourly Conversion

Tidy Like T does not offer hourly pricing, on-site extensions, or time-based negotiations. Any requests to convert services to hourly work will be declined.

These Terms & Conditions are governed by the laws of Queensland, Australia.